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Stay Ahead — Track Customer Health and Act Before Problems Arise

Stop wasting time in excel. Quickly assess customer health and engagement with real-time health score based on: product usage, engagement, NPS, support tickets and CSM Pulse.

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Customer Health Score

Stay Ahead with Real-Time Health Insights

Quickly assess customer health and engagement with real-time health scores. Stop wasting time in spreadsheets.

 

See overall Health score based on: product usage, engagement, NPS, support tickets and CSM Pulse scores for each customer.

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  • Real-time health score monitoring.

  • Spot at-risk customers instantly.

  • Act early to prevent churn.

Health By Product Usage

Track How Customers Engage with Your Product, Every Step of the Way

Understand how customers are using your product to drive better engagement and adoption.

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  • Track key usage patterns in real time.

  • Identify power users and those at risk of churn.

  • Spot opportunities for upsell or feature adoption.

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Health By Engagement

Measure Engagement to Drive Retention

Measure how actively customers are interacting with your product and your team.

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  • Monitor user activity and session frequency.

  • Identify drops in engagement to take proactive action.

  • Boost retention with targeted, data-driven outreach.

Health By CSM Pulse

Get Insights from Your CSM's "Gut Feel"

Leverage the instincts of your Customer Success Managers for valuable insights.

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  • Capture real-time feedback from your CSMs.

  • Blend human intuition with data for well-rounded insights.

  • Identify potential risks early through on-the-ground input.

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Health By NPS

Gauge Customer Loyalty with Net Promoter Scores

Measure customer loyalty and satisfaction with a simple yet powerful metric.

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  • Track Net Promoter Scores in real time.

  • Identify promoters, passives, and detractors.

  • Take action on feedback to turn detractors into advocates.

Health By Support Tickets

Monitor Support Tickets to Quickly Address Pain Points 

Stay on top of customer issues to ensure quick resolutions and positive experiences.

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  • Monitor ticket volume and resolution times.

  • Identify recurring issues that need attention.

  • Improve customer satisfaction by addressing pain points fast.

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Ready to Elevate Your Customer Success Strategy Without Feeling Overwhelmed?

Explore All Our Easy-to-use Features

Customer 360 view

Gain a complete, real-time view of every customer to drive personalized engagement.

Customer Health Score

Monitor customer health and spot risks with real-time health scores.

AI CoPilot

Leverage AI-driven analytics to uncover trends, predict risks, and boost success.

Instant insights into customer health, risks, and growth opportunities—all in one view.

Boost retention with pre-built Playbooks that drive proactive customer success.

Help customers achieve their goals with success plans that drives real outcomes

Task Management

Stay organized by assigning, tracking, and prioritizing tasks for seamless execution.

Customer Journey

Visualize key milestones to deliver smooth, personalized customer experiences.

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