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Product
PRODUCT FEATURES
Customer Intelligence
Customer 360° View
Gain a complete, real-time view of every customer to drive personalized engagement.
Customer Health Score
Monitor customer health and spot risks with real-time health scores.
Dashboard & Analytics
Instant insights into customer health, risks, and growth opportunities—all in one intuitive view.
Leverage AI-driven analytics to uncover trends, predict risks, and boost success.
Automation and Productivity
Task Management
Stay organized by assigning, tracking, and prioritizing tasks for seamless execution.
Automated Playbooks
Boost retention with pre-built Playbooks that drive proactive customer success.
Success Plans
Help customers achieve their goals with success plans that drives real outcomes
Streamline your workflows by automating repetitive tasks, follow-ups, and customer touchpoints—at scale.
Customer Engagement
Customer Journey
Visualize key milestones to deliver smooth, personalized customer experiences.
Collect feedback with in-app surveys to measure NPS, CSAT and customer sentiment at every stage.
Alerts & Notifications
Stay proactive with real-time alerts triggered by key events, customer behavior, or health score changes.
Upsell & Expansion
Identify opportunities for upselling, cross-selling, and renewals, driving growth and customer value.
Solutions
BY FUNCTIONS
Executive
Make smarter decisions and drive revenue by turning customer data into business impact.
Customer Success Leader
Empower your team with the tools, insights, and workflows to maximize performance and retention.
Customer Success Manager
Deliver personalized, goal-oriented success with the insights and automation you need to stay ahead.
BY ENGAGEMENT MODEL
Build deep, personalized relationships through dedicated, hands-on customer success.
Deliver impactful, scalable success through smart automation and targeted digital engagement.
Resources
CUSTOMER SUCCESS RESOURCES
Podcast
Listen to the #1 Nordic Customer Success Podcast, conversations with global CS leaders, packed with practical tips and strategies.
Community
Connect with like-minded CS professionals, share insights, and learn from real-world success stories.
Blog
Stay updated with the latest trends, expert insights, and actionable advice in Customer Success.
Glossary
Access best practices, frameworks, and tools to level up your CS skills.
ROI Calculator
Calculate the value CustomerCatalyst by estimating ROI from improved retention, efficiency, and growth.
Join us at events to network, learn, and stay at the forefront of Customer Success innovation.
Services
SERVICES
On-demand courses to build foundational CS skills and knowledge—perfect for new and growing teams.
Interactive, expert-led sessions designed to solve real-world CS challenges and sharpen team strategy.
Customized consulting to improve workflows, boost retention, and align your CS efforts with business goals.
Deep-dive training for CustomerCatalyst power users, master advanced features and drive greater value from our platform.
Pricing
Contact

Help us make CustomerCatalyst better for you

We love feedback - and want as much feedback as you can possibly give us. We believe the best SaaS platforms are built together with you - the customer.

All feedback is read carefully, and all feature requests are categorized and sorted by priority in our upcoming roadmap for customercatalyst!