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Customer Success with Fahim Waaler – Insights That Drive Impact

Join Fahim Waaler, host of Norway’s first & only Customer Success podcast, as he interviews top CS leaders from around the world. Get practical strategies, tools, and expert insights to level up your Customer Success game—whether you’re just starting out or scaling for growth.

Every Episode. Full Access. Watch Now.

Podcast

SEASON 2: EPISODE 1

Thomas Voigt: How to navigate in the evolving landscape of Customer Success? 

In this episode of Customer Success with Fahim Waaler, Thomas Voigt, a seasoned customer success consultant, shares his insights on the evolution of customer success, the importance of metrics, and the future trends in the industry.

Podcast

SEASON 2: EPISODE 4

Cara Benecke: The Future of Customer Success Management in the Age of AI

In this episode, Fahim Waaler speaks with Cara Benecke, a customer success leader at Workflex, about the evolving landscape of customer success, particularly in the context of AI integration.

Podcast

SEASON 2: EPISODE 2

Anika Zubair: How to Master the Skills and Strategies That Drive Revenue in CS

In this engaging conversation, Fahim Waaler interviews Anika Zubair, a prominent customer success leader, about her journey in the field, the evolution of customer success, and the importance of aligning customer success efforts with business outcomes.

Podcast

SEASON 2: EPISODE 5

Alexandra Sagaydak: The Future of Customer Success: Trends and Insights

Summary In this episode of Customer Success with Fahim Waaler, Alexandra Sagaydak, founder and CEO of AI CS Hub, shares her insights on the evolving landscape of cs, emphasizing the importance of aligning cs with revenue growth.

Podcast

SEASON 2: EPISODE 3

Angeline Gavino: How to align Customer Success with Revenue Growth

In this episode of Customer Success with Fahim Waaler, Angeline Gavino shares her extensive experience in customer success, discussing her journey from customer support to leading CS teams in startups.

Podcast

SEASON 2: EPISODE 6

Andrea Bumstead: Transforming Customer Success with The 15-Minute QBR

Summary In this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the importance of consultative selling, and the innovative 15-minute QBR approach. 

Listen to Every Episode, Anytime, Anywhere

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