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Product
PRODUCT FEATURES
Customer Intelligence
Customer 360° View
Gain a complete, real-time view of every customer to drive personalized engagement.
Customer Health Score
Monitor customer health and spot risks with real-time health scores.
Automation and Productivity
Task Management
Stay organized by assigning, tracking, and prioritizing tasks for seamless execution.
Automated Playbooks
Boost retention with pre-built Playbooks that drive proactive customer success.
Customer Engagement
Customer Journey
Visualize key milestones to deliver smooth, personalized customer experiences.
Collect feedback with in-app surveys to measure NPS, CSAT and customer sentiment at every stage.
Dashboard & Analytics
Instant insights into customer health, risks, and growth opportunities—all in one intuitive view.
Success Plans
Help customers achieve their goals with success plans that drives real outcomes
Stay proactive with real-time alerts triggered by key events, customer behavior, or health score changes.
Leverage AI-driven analytics to uncover trends, predict risks, and boost success.
Streamline your workflows by automating repetitive tasks, follow-ups, and customer touchpoints—at scale.
Solutions
BY FUNCTIONS
Executive
Make smarter decisions and drive revenue by turning customer data into business impact.
BY ENGAGEMENT MODEL
Build deep, personalized relationships through dedicated, hands-on customer success.
Customer Success Leader
Empower your team with the tools, insights, and workflows to maximize performance and retention.
Deliver impactful, scalable success through smart automation and targeted digital engagement.
Customer Success Manager
Deliver personalized, goal-oriented success with the insights and automation you need to stay ahead.
Resources
CUSTOMER SUCCESS RESOURCES
Podcast
Listen to the #1 Nordic Customer Success Podcast, conversations with global CS leaders, packed with practical tips and strategies.
Community
Connect with like-minded CS professionals, share insights, and learn from real-world success stories.
Glossary
Access best practices, frameworks, and tools to level up your CS skills.
Stay ahead with live sessions and expert-led discussions on the latest in Customer Success.
Blog
Stay updated with the latest trends, expert insights, and actionable advice in Customer Success.
Join us at events to network, learn, and stay at the forefront of Customer Success innovation.
Contact

CS Ops Collective

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About

Welcome to the CS Ops Collective — the engine room of world-class Customer Success organizations!

Here we dive deep into the systems, workflows, data models, and tech stacks that power scalable CS teams. Whether you’re a dedicated CS Ops pro, a CSM wearing multiple hats, or a CS leader looking to optimize your processes, you’ll find your crew here.

🛠 What to discuss here: